Process Returns

 

QUALIFYING RETURNS & PROCESSING A RETURN

Please ship all returns to:

Grey House Goods

309 Sarah St.

Assumption, IL, 62510

+BEFORE FILLING OUT THE RETURN FORM PLEASE REVIEW IF YOU ARE ELIGIBLE FOR A RETURN. 

+Once the RETURN FORM has been completed and the returned item is received at our facility a STORE CREDIT will be issued within 10 days via the e-mail on file. We process RETURNS on the Friday following the date we receive the return. 

+Please e-mail us at grace.greyhousegoods@gmail.com with any additional RETURNS questions.  

+Local PickUp items should still process the return form and expect the same type of return process if item had been ordered online. 

CLICK HERE TO PROCESS A RETURN. https://goo.gl/forms/UUShjVJSIsuJgXSQ2

 

AM I ELIGIBLE FOR A RETURN?

To return a Grey House Goods item, it must be unworn, unwashed, unaltered, have no stains (including makeup and deodorant), have no animal hair, or have no odor (including smoke or animal).  Items not listed as final sale must be returned within the date ranges specified in the return policy.

RETURNS POLICY

We do not offer EXCHANGES due to limited size quantities.  Customer is responsible for return shipping fees.  Non sale item refunds will be applied as store credit via discount code and will appear via email 7-14 days following the first Friday after it has been returned.  ALL returns must be made (postmarked) within 14 days of the of the postal service delivery date. 

 

FINAL SALE

All SALE/CLEARANCE items are Final Sale.  All Accessories are Final Sale, including, but not limited too, jewelry, hair accessories, hats and scarves. Final Sale items have a price point ending in .99.

 

STORE CREDIT/GIFT CARD

All returns from a non SALE/CLEARANCE item will receive full store credit to be applied to any future purchases with Grey House Goods.  

 

DEFECTIVE or DAMAGED ITEMS

If your shipment includes a defective or damaged item, please contact (grace.greyhousegoods@gmail.com) within 2 business days of receiving your shipment and process the returns form through our online system.  Please include in written details any photos explaining the damage.  Our customer service team will reach out to you to discuss the next steps in getting you a new item or process a return. 

 

DISCOUNT CODES

Discount codes must be applied at the point of purchase and can only be used while valid (no extensions).  They cannot be added/applied after the order has been placed.

 

STYLE BOX and STYLE SERIES

Any items needing to be returned from a Style Box or Style Series must follow the same returns policy stated above.  The value of the individual item (retail cost - discount for box/series = value) will be issued in store credit/discount code. 

 

 

Dress for You.