FREE SHIPPING ON ALL ORDERS

Process a Return + Shipping

RETURNS & PROCESSING A RETURN

Please ship all returns to:

Grey House Goods

309 Sarah St.

Assumption, IL, 62510

BEFORE FILLING OUT THE RETURN FROM PLEASE REVIEW IF YOU ARE ELIGIBLE FOR A RETURN. 

CLICK HERE TO PROCESS A RETURN. https://goo.gl/forms/UUShjVJSIsuJgXSQ2

AM I ELIGIBLE FOR A RETURN?

To return a Grey House Goods or Freckles item, it must be unworn, unwashed, unaltered, have no stains (including makeup and deodorant), have no animal hair, or have no odor (including smoke or animal).  Items not listed as final sale must be returned within the date ranges specified in the return policy.

RETURNS POLICY

We do not offer EXCHANGES due to limited size quantities.  Customer is responsible for return shipping fees.  Non sale item refunds will be applied as store credit via discount code and will appear via email 7-14 days following the first Friday after it has been returned.  ALL returns must be made (postmarked) within 14 days of the of the postal service delivery date. 

 

FINAL SALE

All SALE/CLEARANCE items are Final Sale.  All Accessories are Final Sale, including, but not limited to, jewelry, hair accessories, hats and scarves.

 

STORE CREDIT/GIFT CARD

All returns from a non SALE/CLEARANCE item will receive full store credit to be applied to any future purchases with Grey House Goods.  

 

DEFECTIVE or DAMAGED ITEMS

If your shipment includes a defective or damaged item, please contact grace.greyhousegoods@gmail.com within 2 business days of receiving your shipment and process and returns form through our online system.  Please include in written details and any photos explaining the damage.  Our customer service team will reach out to you to discuss the next steps in getting you a new item or process a return. 

 

DISCOUNT CODES

Discount codes must be applied at the point of purchase and can only be used while valid (no extensions).  They cannot be added/applied after the order has been placed.

 

STYLE BOX and STYLE SERIES

Any items needing to be returned from a Style Box or Style Series must follow the same returns policy stated above.  The value of the individual item (retail cost - discount for box/series = value) will be issued in store credit/discount code. 

 

SHIPPING
+All orders will be shipped, no pick up options.
+Items ship via USPS within 2-5 days of your paid invoice.
+Shipping is a standard rate of $5 per order. 
+ FREE SHIPPING on orders over $40.00
+Original shipping fees are nonrefundable.
+Grey House Goods is not responsible for any lost, stolen or damaged goods while in transit.
+Grey House Goods will always provide a USPS tracking number upon request (Requests can be sent to grace.greyhousegoods@gmail.com). 

QUESTIONS
+Contact us at grace.greyhousegoods@gmail.com
+Correspondence will be answered Monday-Friday 10:00am-4:00pm CST. 
+Please allow up to 48 hours, during business hours, for all correspondence.

 

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