Refund policy

AM I ELGIBLE FOR A RETURN?

To return a Grey House Goods or Freckles item, it must be unworn, unwashed, unaltered, have no stains (including makeup and deoderant), hvae no animal hair, or have no odor (including smoke or animal). Itmes not listed as final sale must be returned within the date ranges specified in the return policy.

 

RETURNS POLICY

We do not offer EXCHANGES due to limited size quantitis. Customer is responsible for return shipping fees. Non sale item refunds will be applied as store credit via gift card and will appear via email 5-7 days following the first Friday after it has been returned. ALL returns must be made (postmarked) within 14 days of the of the postal service delivery date.

 

FINAL SALE

All SALE/CLEARANCE items are Final Sale. All Accessories are Final Sale, including, but not limited to, jewelry, hair accessories, hats and scarves.

 

STORE CREDIT/GIFT CARD

All returns from a non SALE/CLEARANCE item will recieve full store credit to be applied to any future purchases with Grey House Goods.

 

DEFECTIVE or DAMAGED ITEMS

If your shipment includes a defective or damaged item, please contact orders.greyhousegoods@gmail.com within 2 business days of receiving your shipment and process and returns form through our online system. Please include in written details and any photos explaining the damage. Our customer service team will reach out to you to discuss the next steps in getting you a new item or process a return.

 

DISCOUNT CODES

Discount codes must be applied at the point of purchase and can only be used while valid (no extensions). They cannot be added/applied after the order has been placed.